# Customer Services **URL:** https://forum.clockworkpi.com/c/customer-services/12.md [Latest](https://forum.clockworkpi.com/latest.md) · [Categories](https://forum.clockworkpi.com/categories.md) · [Tags](https://forum.clockworkpi.com/tags.md) --- ## [About the Customer Services category](https://forum.clockworkpi.com/t/about-the-customer-services-category/539)
**Author:** [@yong](https://forum.clockworkpi.com/u/yong)\ **Replies:** 1\ **Last updated:** [September 25, 2018, 11:31pm UTC](https://forum.clockworkpi.com/t/about-the-customer-services-category/539 "2018-09-25T23:31:26Z")
Please use this category to contact us regarding any problems or issues after you ordered our products. Consider using PM or email (help@clockworkpi.com) to protect your privacy. --- ## [Cancellation of order #51832](https://forum.clockworkpi.com/t/cancellation-of-order-51832/23360)
**Author:** [@J111](https://forum.clockworkpi.com/u/J111)\ **Replies:** 2\ **Last updated:** [September 18, 2026, 2:21am UTC](https://forum.clockworkpi.com/t/cancellation-of-order-51832/23360 "2026-09-18T02:21:30Z")
Hi there, I’m really sorry to take up your valuable time, but I read the page ordering the UConsole very fast, and did not realize that shipping was so far out most likely. Is there any way I could please cancel my orde… --- ## [Order 48127 status](https://forum.clockworkpi.com/t/order-48127-status/22397)
**Author:** [@Cristian\_Aixala](https://forum.clockworkpi.com/u/Cristian_Aixala)\ **Replies:** 2\ **Last updated:** [May 17, 2026, 6:55pm UTC](https://forum.clockworkpi.com/t/order-48127-status/22397 "2026-05-17T18:55:39Z")
My package Order No. 48127 was placed on Feb 17, 2026 and I am still waiting for you to tell me its status. Is this a scam? Or do you have storage and shipping problems? Can you please give me information on the date I w… --- ## [Display problem](https://forum.clockworkpi.com/t/display-problem/22246)
**Author:** [@darylcheshire](https://forum.clockworkpi.com/u/darylcheshire)\ **Replies:** 7\ **Last updated:** [May 1, 2026, 5:51am UTC](https://forum.clockworkpi.com/t/display-problem/22246 "2026-05-01T05:51:08Z")
I assembled my PicoCalc and the display is illegible. There is no obvious damage in ther display --- ## [U-Console Refund](https://forum.clockworkpi.com/t/u-console-refund/10178)
**Author:** [@Mo\_Mo](https://forum.clockworkpi.com/u/Mo_Mo)\ **Replies:** 6\ **Last updated:** [March 13, 2026, 2:19pm UTC](https://forum.clockworkpi.com/t/u-console-refund/10178 "2026-03-13T14:19:37Z")
Hello, I am writing a topic due to the refund problem of the U console. The order number and email are personal information, so I didn’t leave them on the topic board. I ordered it on November 17th last year. I receive… --- ## [Order #35597 - Waiting Since April 2025, Need Status Update](https://forum.clockworkpi.com/t/order-35597-waiting-since-april-2025-need-status-update/21644)
**Author:** [@Stefano\_Dighero](https://forum.clockworkpi.com/u/Stefano_Dighero)\ **Replies:** 2\ **Last updated:** [February 23, 2026, 4:28pm UTC](https://forum.clockworkpi.com/t/order-35597-waiting-since-april-2025-need-status-update/21644 "2026-02-23T16:28:57Z")
Hi everyone, I’m reaching out about my order #35597 placed on April 2, 2025, for a uConsole Kit RPI-CM4 Lite (Matte Silver, WIFI+4G cellular). I was previously told there was an issue with a defective batch and that my… --- ## [Closing forum account](https://forum.clockworkpi.com/t/closing-forum-account/1469)
**Author:** [@Wizz](https://forum.clockworkpi.com/u/Wizz)\ **Replies:** 11\ **Last updated:** [January 23, 2026, 12:07pm UTC](https://forum.clockworkpi.com/t/closing-forum-account/1469 "2026-01-23T12:07:12Z")
Hi Guys, is there a way to cancel/close/delete a forum account ? Loving many of the threads but not the development of peoples reactions lately, so I want to close my account. --- ## [Order status and no response from support](https://forum.clockworkpi.com/t/order-status-and-no-response-from-support/20851)
**Author:** [@gordon](https://forum.clockworkpi.com/u/gordon)\ **Replies:** 13\ **Last updated:** [January 17, 2026, 1:03pm UTC](https://forum.clockworkpi.com/t/order-status-and-no-response-from-support/20851 "2026-01-17T13:03:29Z")
Order number: 39880 Placed on Jun 13, 2025 I received my order confirmation, few months passed. Now I just wanted to check the status of my order and followed an advice given here at the forum to write an email to sup… --- ## [Please stop using DHL or similar shipping services](https://forum.clockworkpi.com/t/please-stop-using-dhl-or-similar-shipping-services/2561)
**Author:** [@atomsk](https://forum.clockworkpi.com/u/atomsk)\ **Replies:** 20\ **Last updated:** [January 17, 2026, 12:28pm UTC](https://forum.clockworkpi.com/t/please-stop-using-dhl-or-similar-shipping-services/2561 "2026-01-17T12:28:30Z")
The amount of custom fees we have to pay in some cases are equal a new clockwork pi. --- ## [Rate limit of 3?](https://forum.clockworkpi.com/t/rate-limit-of-3/20872)
**Author:** [@lolus](https://forum.clockworkpi.com/u/lolus)\ **Replies:** 3\ **Last updated:** [December 28, 2025, 4:32pm UTC](https://forum.clockworkpi.com/t/rate-limit-of-3/20872 "2025-12-28T16:32:35Z")
I am rate limited to 3 replies I am doing some TS on the radxa in the topic Raspberry Pi Zero 2 On PicoCalc - #328 by lolus and I cannot even post an update? I got it to work but would be nice if I could share how I go… --- ## [I would like to clarify my order status](https://forum.clockworkpi.com/t/i-would-like-to-clarify-my-order-status/17020)
**Author:** [@K\_C](https://forum.clockworkpi.com/u/K_C)\ **Replies:** 21\ **Last updated:** [November 22, 2025, 10:06am UTC](https://forum.clockworkpi.com/t/i-would-like-to-clarify-my-order-status/17020 "2025-11-22T10:06:00Z")
Order No. 32834 Placed on Feb 12, 2025 Still no shipping information or any other updates. --- ## [Expected ship dates](https://forum.clockworkpi.com/t/expected-ship-dates/19435)
**Author:** [@djdohertyctl](https://forum.clockworkpi.com/u/djdohertyctl)\ **Replies:** 10\ **Last updated:** [November 10, 2025, 8:50pm UTC](https://forum.clockworkpi.com/t/expected-ship-dates/19435 "2025-11-10T20:50:32Z")
Curious if anyone knows what the expected time for shipping of both a PicoCalc and a uConsole. The PicoCalc was ordered on June 12th, and the uConsole on May 19th. --- ## [What country's GameShell ship to if it was in stock?](https://forum.clockworkpi.com/t/what-countrys-gameshell-ship-to-if-it-was-in-stock/20388)
**Author:** [@MrBusAI](https://forum.clockworkpi.com/u/MrBusAI)\ **Replies:** 0\ **Last updated:** [November 10, 2025, 8:50am UTC](https://forum.clockworkpi.com/t/what-countrys-gameshell-ship-to-if-it-was-in-stock/20388 "2025-11-10T08:50:23Z")
Like Europe or China? --- ## [Where to get more information about my order?](https://forum.clockworkpi.com/t/where-to-get-more-information-about-my-order/19997)
**Author:** [@ASoldo](https://forum.clockworkpi.com/u/ASoldo)\ **Replies:** 2\ **Last updated:** [October 8, 2025, 9:13am UTC](https://forum.clockworkpi.com/t/where-to-get-more-information-about-my-order/19997 "2025-10-08T09:13:37Z")
Hi, I’m waiting for my order: We’ve received your order. We’ll let you know when your items have been shipped. … Need Assistance? Contact us. We’ll do everything we can to make sure you have a great experience with … --- ## [What's the process for getting replacement for a broken screen?](https://forum.clockworkpi.com/t/whats-the-process-for-getting-replacement-for-a-broken-screen/19745)
**Author:** [@spaceCactus](https://forum.clockworkpi.com/u/spaceCactus)\ **Replies:** 1\ **Last updated:** [September 15, 2025, 11:08pm UTC](https://forum.clockworkpi.com/t/whats-the-process-for-getting-replacement-for-a-broken-screen/19745 "2025-09-15T23:08:10Z")
Hi Team, clockwork pi was delivered with a broken screen. What email do I contact for the replacement? How do I make sure the next screen you send doesn’t get broken in transit? Can you send as fragile ( I can pay for … --- ## [Problem with Uconsole after one month](https://forum.clockworkpi.com/t/problem-with-uconsole-after-one-month/19543)
**Author:** [@Neooostef](https://forum.clockworkpi.com/u/Neooostef)\ **Replies:** 8\ **Last updated:** [September 4, 2025, 4:39pm UTC](https://forum.clockworkpi.com/t/problem-with-uconsole-after-one-month/19543 "2025-09-04T16:39:51Z")
Hello, I am experiencing an issue with my Uconsole, which I received about a month ago. Everything was working fine until two days ago, but today when I try to power it on, the backlight turns on and then shuts off aft… --- ## [Made an Order and No Order Confirmation](https://forum.clockworkpi.com/t/made-an-order-and-no-order-confirmation/12636)
**Author:** [@li-jah](https://forum.clockworkpi.com/u/li-jah)\ **Replies:** 2\ **Last updated:** [August 11, 2025, 8:05am UTC](https://forum.clockworkpi.com/t/made-an-order-and-no-order-confirmation/12636 "2025-08-11T08:05:50Z")
Made an order yesterday . I got a confirmation from paypal but did not get any confirmation from clockwisepi , sent some emails no reply yet till now , could there be any issue because i dont even know my order # --- ## [Changing address?](https://forum.clockworkpi.com/t/changing-address/19128)
**Author:** [@al33n51](https://forum.clockworkpi.com/u/al33n51)\ **Replies:** 2\ **Last updated:** [August 11, 2025, 4:57am UTC](https://forum.clockworkpi.com/t/changing-address/19128 "2025-08-11T04:57:18Z")
Who else changed address’s and did not get a receipt for clockwork to find your account and change the shipping location and would have to buy another one to get it shipped to the new address and wait even longer? --- ## [Uconsole order randomly cancelled?](https://forum.clockworkpi.com/t/uconsole-order-randomly-cancelled/18874)
**Author:** [@Johannes\_Krebs](https://forum.clockworkpi.com/u/Johannes_Krebs)\ **Replies:** 2\ **Last updated:** [July 29, 2025, 6:44pm UTC](https://forum.clockworkpi.com/t/uconsole-order-randomly-cancelled/18874 "2025-07-29T18:44:48Z")
Ordered a uconsole last week (Black, no core), fully aware of the long wait ahead. Woke up to a cancellation mail and refund this morning. No further explanation. I’m still wanting the device, so I’m a bit confused why i… --- ## [Where ismy order](https://forum.clockworkpi.com/t/where-ismy-order/17619)
**Author:** [@glendady](https://forum.clockworkpi.com/u/glendady)\ **Replies:** 21\ **Last updated:** [July 27, 2025, 12:57pm UTC](https://forum.clockworkpi.com/t/where-ismy-order/17619 "2025-07-27T12:57:47Z")
On April 28th I ordered two PicoCalc kits, and aside from a notice of your company being paid via PayPal, I have heard zip from ClockworkPi. No notices about supply shortage, or delay in shipping for some reason, rather… --- ## [ECAD and/or 3D Rendering of Circuit Request](https://forum.clockworkpi.com/t/ecad-and-or-3d-rendering-of-circuit-request/18489)
**Author:** [@Hacker](https://forum.clockworkpi.com/u/Hacker)\ **Replies:** 1\ **Last updated:** [July 8, 2025, 7:25pm UTC](https://forum.clockworkpi.com/t/ecad-and-or-3d-rendering-of-circuit-request/18489 "2025-07-08T19:25:06Z")
After this request has gone unnoticed, I’ll second it - the community desires a truly open hardware approach, which would include sharing ECAD source files or at the very least providing 3D STEP models of the electrical … --- ## [uConsole full CAD design files request](https://forum.clockworkpi.com/t/uconsole-full-cad-design-files-request/16033)
**Author:** [@renze](https://forum.clockworkpi.com/u/renze)\ **Replies:** 12\ **Last updated:** [June 11, 2025, 1:51pm UTC](https://forum.clockworkpi.com/t/uconsole-full-cad-design-files-request/16033 "2025-06-11T13:51:37Z")
I bought the uConsole with the explicit promise made by Clockwork Pi that the device would be open source, open hardware and open design. Thus I hereby request to receive the full CAD (editable) software source files fo… --- ## [If i order a devterm today how soon will it arrive in UsA?](https://forum.clockworkpi.com/t/if-i-order-a-devterm-today-how-soon-will-it-arrive-in-usa/15991)
**Author:** [@J\_M](https://forum.clockworkpi.com/u/J_M)\ **Replies:** 6\ **Last updated:** [April 14, 2025, 2:48pm UTC](https://forum.clockworkpi.com/t/if-i-order-a-devterm-today-how-soon-will-it-arrive-in-usa/15991 "2025-04-14T14:48:48Z")
I am wondering if units of the CPM devterm are shipping? Was a little confused by the main page saying “preorder” Thanks so much! --- ## [Replacement DevTerm expansion and compute module?](https://forum.clockworkpi.com/t/replacement-devterm-expansion-and-compute-module/14918)
**Author:** [@ChipMaster](https://forum.clockworkpi.com/u/ChipMaster)\ **Replies:** 3\ **Last updated:** [December 14, 2024, 7:12pm UTC](https://forum.clockworkpi.com/t/replacement-devterm-expansion-and-compute-module/14918 "2024-12-14T19:12:28Z")
I don’t really want to wait years to receive parts but it appears I borked my DevTerm expansion module. Are there replacements available? I don’t see them listed in your store. Also are there going to be other compute mo… --- ## [RPI CM4 Lite missing adapter](https://forum.clockworkpi.com/t/rpi-cm4-lite-missing-adapter/14620)
**Author:** [@Diman\_Todorov](https://forum.clockworkpi.com/u/Diman_Todorov)\ **Replies:** 1\ **Last updated:** [October 6, 2024, 12:46am UTC](https://forum.clockworkpi.com/t/rpi-cm4-lite-missing-adapter/14620 "2024-10-06T00:46:54Z")
My kit came without the RPi adapter. I saw another post where a guy found it under the red protective foam - I checked mine and didn’t find an adapter :confused: --- ## [Touchscreens for upgrade?](https://forum.clockworkpi.com/t/touchscreens-for-upgrade/14128)
**Author:** [@tapirawa](https://forum.clockworkpi.com/u/tapirawa)\ **Replies:** 0\ **Last updated:** [August 7, 2024, 2:42am UTC](https://forum.clockworkpi.com/t/touchscreens-for-upgrade/14128 "2024-08-07T02:42:52Z")
Will sell spare parts for touchscreens? --- ## [R01 with a waveshare compute module Poe board](https://forum.clockworkpi.com/t/r01-with-a-waveshare-compute-module-poe-board/9471)
**Author:** [@flaep](https://forum.clockworkpi.com/u/flaep)\ **Replies:** 5\ **Last updated:** [July 31, 2024, 6:04am UTC](https://forum.clockworkpi.com/t/r01-with-a-waveshare-compute-module-poe-board/9471 "2024-07-31T06:04:53Z")
Hi, I cant get the r01 running with the waveshare compute module Poe board. I recently received my r01 that I ordered together wit a uconsole. Since the uconsoles are not shipped yet I got the waveshare board to thinke… --- ## [Ucon button QC issues?](https://forum.clockworkpi.com/t/ucon-button-qc-issues/13916)
**Author:** [@tablatronix](https://forum.clockworkpi.com/u/tablatronix)\ **Replies:** 0\ **Last updated:** [July 11, 2024, 12:53am UTC](https://forum.clockworkpi.com/t/ucon-button-qc-issues/13916 "2024-07-11T00:53:25Z")
I noticed a few buttons on my uconsole were not responsive unless I mashed them. Seems to be a quality control issue or a process failure. Seems like a reflow issue or a solder footprint issue, oddly the keys that are pr… --- ## [Caution Advised When Preordering from Clockwork Tech - Delays and Lack of Communication](https://forum.clockworkpi.com/t/caution-advised-when-preordering-from-clockwork-tech-delays-and-lack-of-communication/13262)
**Author:** [@owzo](https://forum.clockworkpi.com/u/owzo)\ **Replies:** 14\ **Last updated:** [June 22, 2024, 2:01pm UTC](https://forum.clockworkpi.com/t/caution-advised-when-preordering-from-clockwork-tech-delays-and-lack-of-communication/13262 "2024-06-22T14:01:05Z")
Hello Community, I wanted to share my ongoing experience with Clockwork Tech, particularly regarding preorders, to help others make informed decisions. I preordered the uConsole Kit from them, which was supposed to ship… --- ## [Unpopulated PCB delivered with uConsole](https://forum.clockworkpi.com/t/unpopulated-pcb-delivered-with-uconsole/13510)
**Author:** [@RajelAran](https://forum.clockworkpi.com/u/RajelAran)\ **Replies:** 6\ **Last updated:** [June 4, 2024, 7:18am UTC](https://forum.clockworkpi.com/t/unpopulated-pcb-delivered-with-uconsole/13510 "2024-06-04T07:18:56Z")
The EXT board with my uConsole arrived as a bare unsoldered and unpopulated PCB. Please ship a replacement. Thank you! [Next page](https://forum.clockworkpi.com/c/customer-services/12.md?page=1)