# Anyone else had their order lost?

**URL:** <https://forum.clockworkpi.com/t/anyone-else-had-their-order-lost/18603>\
**Category:** PicoCalc\
**Created:** [July 14, 2025, 9:30am UTC](https://forum.clockworkpi.com/t/anyone-else-had-their-order-lost/18603 "2025-07-14T09:30:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ruzzz](https://avatars.discourse-cdn.com/v4/letter/r/e19b73/32.png) [@Ruzzz](https://forum.clockworkpi.com/u/Ruzzz)\
**Post date:** [July 14, 2025, 9:30am UTC](https://forum.clockworkpi.com/t/anyone-else-had-their-order-lost/18603/1 "2025-07-14T09:30:46Z")

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Ordered March 18th  
order number349xx

See others with later order than mine have been delivered, so contacted Clockwork PI  
On the 6th June they told me the order had been lost

Despite me contacting them twice more via their messaging system I have had no response as to what they are doing

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**Author:** ![rlauzon](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@rlauzon](https://forum.clockworkpi.com/u/rlauzon)\
**Post date:** [July 14, 2025, 9:37am UTC](https://forum.clockworkpi.com/t/anyone-else-had-their-order-lost/18603/2 "2025-07-14T09:37:31Z")

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My order number is 358xx and I haven’t received mine yet.

My understanding is that they do them in batches depending on the options selected. So order fulfillment isn’t completely done by order number.

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**Author:** ![Ruzzz](https://avatars.discourse-cdn.com/v4/letter/r/e19b73/32.png) [@Ruzzz](https://forum.clockworkpi.com/u/Ruzzz)\
**Post date:** [July 14, 2025, 2:22pm UTC](https://forum.clockworkpi.com/t/anyone-else-had-their-order-lost/18603/3 "2025-07-14T14:22:01Z")

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It would be nice to have an official reply

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**Author:** ![snipeytje](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@snipeytje](https://forum.clockworkpi.com/u/snipeytje)\
**Post date:** [July 14, 2025, 2:25pm UTC](https://forum.clockworkpi.com/t/anyone-else-had-their-order-lost/18603/4 "2025-07-14T14:25:13Z")

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clockworkpi aren’t really active in this forum, emailing them seems to be the most reliable way to contact them

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**Author:** ![tabemann](https://avatars.discourse-cdn.com/v4/letter/t/df705f/32.png) [@tabemann](https://forum.clockworkpi.com/u/tabemann)\
**Post date:** [July 14, 2025, 3:25pm UTC](https://forum.clockworkpi.com/t/anyone-else-had-their-order-lost/18603/5 "2025-07-14T15:25:41Z")

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Seconded – if you have any questions email [alex@clockworkpi.com](mailto:alex@clockworkpi.com) rather than just commenting on them on this forum.