# Keypad connector broke **URL:** \ **Category:** Customer Services\ **Tags:** feedback, hardware\ **Created:** [July 20, 2019, 1:40am UTC](https://forum.clockworkpi.com/t/keypad-connector-broke/4112 "2019-07-20T01:40:21Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Mike\_b](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/mike_b/32/2907_2.png) [@Mike\_b](https://forum.clockworkpi.com/u/Mike_b)\ **Post date:** [July 20, 2019, 1:40am UTC](https://forum.clockworkpi.com/t/keypad-connector-broke/4112/1 "2019-07-20T01:40:21Z")
Hi! during assembly i noticed the keypad’s connector for the “keypad line” was a little loose and upon trying to actually attach the cable the connector simply popped off! so: what can i do now?/ is there a way to receive a new board? Thanks in advance! [image|375x500](https://forum.clockworkpi.com/uploads/short-url/6rCwRDw6qVxhFJKCScfif8HnKea.jpeg) ---
**Author:** ![Petrakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/petrakis/32/256_2.png) [@Petrakis](https://forum.clockworkpi.com/u/Petrakis)\ **Post date:** [July 21, 2019, 5:08pm UTC](https://forum.clockworkpi.com/t/keypad-connector-broke/4112/2 "2019-07-21T17:08:46Z")
Ouch, It could still be repaired though! ---
**Author:** ![PhantomGuy](https://avatars.discourse-cdn.com/v4/letter/p/76d3ee/32.png) [@PhantomGuy](https://forum.clockworkpi.com/u/PhantomGuy)\ **Post date:** [August 8, 2019, 11:51am UTC](https://forum.clockworkpi.com/t/keypad-connector-broke/4112/3 "2019-08-08T11:51:26Z")
Not sure if this thread is still open, but I have literally just done the same thing with the one I just received! I’m a little new to this stuff so im not sure about soldering or anything like that, is there anywhere to buy a spare part/someone willing to let me in on how to repair it? Cheers! ---
**Author:** ![HalfBlood](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/halfblood/32/2931_2.png) [@HalfBlood](https://forum.clockworkpi.com/u/HalfBlood)\ **Post date:** [August 8, 2019, 4:18pm UTC](https://forum.clockworkpi.com/t/keypad-connector-broke/4112/4 "2019-08-08T16:18:15Z")
Nope, good luck with the devs at clockwork for helping you out, they are non existent when it comes to resolving problems ---
**Author:** ![hal](https://avatars.discourse-cdn.com/v4/letter/h/ee7513/32.png) [@hal](https://forum.clockworkpi.com/u/hal)\ **Post date:** [August 8, 2019, 4:49pm UTC](https://forum.clockworkpi.com/t/keypad-connector-broke/4112/5 "2019-08-08T16:49:23Z")
Please email us to: [help@clockworkpi.com](mailto:help@clockworkpi.com), this is our after-sales service mailbox. Thank you. ---
**Author:** ![chaconuts](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@chaconuts](https://forum.clockworkpi.com/u/chaconuts)\ **Post date:** [August 8, 2019, 7:57pm UTC](https://forum.clockworkpi.com/t/keypad-connector-broke/4112/6 "2019-08-08T19:57:41Z")
I have the same issue! please let me know if you find any solutions. I’m going to try to solder it. Ill update yall when I’m done ---
**Author:** ![chaconuts](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@chaconuts](https://forum.clockworkpi.com/u/chaconuts)\ **Post date:** [August 8, 2019, 7:58pm UTC](https://forum.clockworkpi.com/t/keypad-connector-broke/4112/7 "2019-08-08T19:58:19Z")
Emailed you guys as well! Hopefully we can fix this ---
**Author:** ![hal](https://avatars.discourse-cdn.com/v4/letter/h/ee7513/32.png) [@hal](https://forum.clockworkpi.com/u/hal)\ **Post date:** [August 9, 2019, 4:52am UTC](https://forum.clockworkpi.com/t/keypad-connector-broke/4112/8 "2019-08-09T04:52:31Z")
Please email us: [help@clockworkpi.com](mailto:help@clockworkpi.com) and we will send replacement parts for you ASAP.