# Keypad not working **URL:** \ **Category:** GameShell\ **Tags:** hardware\ **Created:** [August 1, 2018, 4:41pm UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137 "2018-08-01T16:41:19Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Lenux](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/lenux/32/506_2.png) [@Lenux](https://forum.clockworkpi.com/u/Lenux)\ **Post date:** [August 1, 2018, 4:41pm UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/1 "2018-08-01T16:41:19Z")
Hi guys , im coming here after a while and tried everything possible . Basically : my gameshell is working perfectly , ( os booting , screen working , … ) BUT the keypad is not working , tried to invert the cable , unplug / plug many times , tried to remove the battery , boot it without the keypad ( btw there is 2 led lighting on the keypad board ) Thanks to @Godzil who told me to plug it on my pc , is being detected on my pc . So if @yong @hal have any solution for me , it would be great . UPDATE : Tried this tutorial [[Tutorial] How to compile and upload code to the keypad](https://forum.clockworkpi.com/t/tutorial-how-to-compile-and-upload-code-to-the-keypad/1065) , it worked but the keypad still not working UPDATE 2 : After some help from @Petrakis, we tried with debug 1 , the keypad IS working but seem like its the port from the motherboard ! Best regards , Lenux πŸ˜‰ ---
**Author:** ![Petrakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/petrakis/32/256_2.png) [@Petrakis](https://forum.clockworkpi.com/u/Petrakis)\ **Post date:** [August 2, 2018, 10:33am UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/2 "2018-08-02T10:33:00Z")
@hal / @yong After some debugging using the modifications to the code I made [https://github.com/Mihaylov93/Keypad/blob/master/clockworkpi\_keypad.ino](https://github.com/Mihaylov93/Keypad/blob/master/clockworkpi_keypad.ino) We tested that the keypad board works, the problem one of the following: - Cables not fully inserted. - Cable connector broken/defective. - Board connector broken/defective. ---
**Author:** ![yong](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/yong/32/73_2.png) [@yong](https://forum.clockworkpi.com/u/yong)\ **Post date:** [August 4, 2018, 12:02am UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/3 "2018-08-04T00:02:03Z")
We got your email, I’m sorry for this problem, we could send you a replacement cable, with connectors on both ends? Is that OK? ---
**Author:** ![Lenux](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/lenux/32/506_2.png) [@Lenux](https://forum.clockworkpi.com/u/Lenux)\ **Post date:** [August 4, 2018, 12:14am UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/4 "2018-08-04T00:14:14Z")
what if the connector won’t work πŸ˜• im really scared about this , but if it does work why not ---
**Author:** ![Petrakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/petrakis/32/256_2.png) [@Petrakis](https://forum.clockworkpi.com/u/Petrakis)\ **Post date:** [August 4, 2018, 12:44am UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/5 "2018-08-04T00:44:03Z")
But how are the board connectors? ---
**Author:** ![Lenux](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/lenux/32/506_2.png) [@Lenux](https://forum.clockworkpi.com/u/Lenux)\ **Post date:** [August 4, 2018, 12:46am UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/6 "2018-08-04T00:46:56Z")
Not working at all for the keypad ---
**Author:** ![Petrakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/petrakis/32/256_2.png) [@Petrakis](https://forum.clockworkpi.com/u/Petrakis)\ **Post date:** [August 4, 2018, 12:47am UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/7 "2018-08-04T00:47:42Z")
But are they visually ok? If they are not a new cable wont do nothing ---
**Author:** ![Lenux](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/lenux/32/506_2.png) [@Lenux](https://forum.clockworkpi.com/u/Lenux)\ **Post date:** [August 4, 2018, 12:48am UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/8 "2018-08-04T00:48:04Z")
yeah , so that mean i will need a new board ? ---
**Author:** ![R\_Steve](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@R\_Steve](https://forum.clockworkpi.com/u/R_Steve)\ **Post date:** [September 24, 2018, 2:56am UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/9 "2018-09-24T02:56:08Z")
@hal@yong I encountered with the same problem BUT NO led lights on KeyPad board: 1. tried another 4 pin cable , still NOT working. … ![IMG_3765](https://cdck-file-uploads-canada1.s3.dualstack.ca-central-1.amazonaws.com/flex029/uploads/clockworkpi/original/2X/8/89418c7dddae7ca067f459a127a7ad7d2f4bea05.jpeg) ---
**Author:** ![Lenux](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/lenux/32/506_2.png) [@Lenux](https://forum.clockworkpi.com/u/Lenux)\ **Post date:** [September 24, 2018, 9:19pm UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/10 "2018-09-24T21:19:54Z")
I asked for a new mainboard i should get mine soon ---
**Author:** ![R\_Steve](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@R\_Steve](https://forum.clockworkpi.com/u/R_Steve)\ **Post date:** [September 27, 2018, 6:56pm UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/11 "2018-09-27T18:56:17Z")
@yong I send email to [help@clockworkpi.com](mailto:help@clockworkpi.com) 3 days ago ,and no reply yet. ---
**Author:** ![Lenux](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/lenux/32/506_2.png) [@Lenux](https://forum.clockworkpi.com/u/Lenux)\ **Post date:** [September 28, 2018, 1:34pm UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/12 "2018-09-28T13:34:49Z")
Just received the main board … Im quite deceived , after some try on the same problem repeat @yong i dont know where the problem is coming from … it worked for 4 touches then nothing . Thanks for this product , was funny if it would have worked . Anyways i might come back when the product WILL be ready and perfect . EDIT : !!!After some retry it work i will get back soon if its not working everytime . ---
**Author:** ![Godzil](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/godzil/32/60_2.png) [@Godzil](https://forum.clockworkpi.com/u/Godzil)\ **Post date:** [September 28, 2018, 2:19pm UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/13 "2018-09-28T14:19:58Z")
That is weird, I mean one not working I can understand, replacement not working too, you may have a bigger problem. What did they send you as a replacement? the keypad or the mainboard? Have they sent you a set of wires too? ---
**Author:** ![Lenux](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/lenux/32/506_2.png) [@Lenux](https://forum.clockworkpi.com/u/Lenux)\ **Post date:** [September 28, 2018, 2:22pm UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/14 "2018-09-28T14:22:37Z")
After edit up it worked i just had to turn off / on again my gameshell @Godzil ---
**Author:** ![Godzil](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/godzil/32/60_2.png) [@Godzil](https://forum.clockworkpi.com/u/Godzil)\ **Post date:** [September 28, 2018, 2:24pm UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/15 "2018-09-28T14:24:26Z")
πŸ˜ƒ It is working! πŸ™‚ 🍾 ---
**Author:** ![R\_Steve](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@R\_Steve](https://forum.clockworkpi.com/u/R_Steve)\ **Post date:** [October 18, 2018, 4:47pm UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/16 "2018-10-18T16:47:35Z")
I 've got the new mainboard from clockpi t4eam and some awesome new feature~~, and works now~ Thanks yong! @yong ---
**Author:** ![ihtnc](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/ihtnc/32/13_2.png) [@ihtnc](https://forum.clockworkpi.com/u/ihtnc)\ **Post date:** [October 18, 2018, 11:21pm UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/17 "2018-10-18T23:21:52Z")
> [@R\_Steve](#): > > and some awesome new feature~~, I’m interested to know what this awesome new feature is πŸ€” ---
**Author:** ![R\_Steve](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@R\_Steve](https://forum.clockworkpi.com/u/R_Steve)\ **Post date:** [October 19, 2018, 1:34am UTC](https://forum.clockworkpi.com/t/keypad-not-working/1137/18 "2018-10-19T01:34:54Z")
> [@Ideas and suggestions for future GameShell](https://forum.clockworkpi.com/t/ideas-and-suggestions-for-future-gameshell/1575/6): > > HDMI port output support