New device but keypad doesn’t work

#1

Hey y’all,

My device isn’t working…the keypad. I even reflashed with version .3.
can anyone give me some advice before I settle on it being the hardware :frowning: ? I waiting months for this and to have finally receive it yesterday and this being the outcome is quite disappointing.

#2

Email to help@clockworkpi.com , If possible please provide some photos, especially the keypad.

#3

Thanks, video and photos sent

#4

Mine did this twice today too. I opened it and plugged in power and rebooted it. For some odd, unscientific reason, it worked and the keypad works again. My guess is that there is a latent FW bug. It happened a 2nd time and I did the same thing… at first it did not work but then I rebooted and it was back. Good luck.

#5

Just did it again. This time I had to unplug the keyboard… replug and reboot, it came back

#6

Thanks Peter, is there a way to do a hard reboot or reset? I just press the button until it turns off and then press it again. Are you disconnect the keypad from the motherboard or from the keypad module itself?

#7

Jay, it happened again… I think it is a bug booting with low battery. Try plugging in for 3 minutes and trying it again. Let us know if this works, it will help isolate the bug and make it reproducible.

#8

There is a reset button hidden on the opposite side of the logicboard from the power button. I press it with an ink pen when needed.

#9

Hey Peter , still no luck after the charge. :frowning:

#10

Take a close look at the pins. I accidentally bent one on the connector to the lightkey, rendering it useless. I found that one of the pins was pushed out, against the inside of the plastic housing of the connector. I bent it back with a straight pin or needle, connected it back up and it worked.

#11

You guys rule!! It was bent and I didn’t even notice it. Struggle straightening it out, crack the keypad connector port case a little in the process…but it’s working

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#12

Interesting… after reading this. I opened my box to see where the problem had gone. I simply changed the back case, and the problem was back!!! I struggled with it for many more hours. Finally, I found something that seems to work all the time. I disconnected the battery. I tried powering on (without the batter) and for good measure, I hit the reset switch @lasvegas pointed out and it came right back! I am glad that yours was a pin issue, but mine is/was not. I still think that it is a latent FW issue.