# No word yet after ordering

**URL:** <https://forum.clockworkpi.com/t/no-word-yet-after-ordering/3787>\
**Category:** Customer Services\
**Created:** [June 13, 2019, 7:58pm UTC](https://forum.clockworkpi.com/t/no-word-yet-after-ordering/3787 "2019-06-13T19:58:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Rebusmind](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/rebusmind/32/2713_2.png) [@Rebusmind](https://forum.clockworkpi.com/u/Rebusmind)\
**Post date:** [June 13, 2019, 7:58pm UTC](https://forum.clockworkpi.com/t/no-word-yet-after-ordering/3787/1 "2019-06-13T19:58:52Z")

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I’ve placed my order for a white Gameshell last Saturday, but haven’t heard anything yet (apart from getting a receipt and order confirmation right after).  
Will I get notified once it’s being shipped? What about a tracking number?

I’m living in Germany, has anyone here experience with how long it took to get their Gameshell? What about customs and taxes?

Thanks in advance! 🙂

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**Author:** ![ahtoms](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/ahtoms/32/2427_2.png) [@ahtoms](https://forum.clockworkpi.com/u/ahtoms)\
**Post date:** [June 13, 2019, 10:30pm UTC](https://forum.clockworkpi.com/t/no-word-yet-after-ordering/3787/2 "2019-06-13T22:30:48Z")

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Feel free to send them an email, mine took a bit of time to process before it was sent (around 6 days). I can’t comment on customs/taxes of Germany.

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**Author:** ![zohan88](https://avatars.discourse-cdn.com/v4/letter/z/f07891/32.png) [@zohan88](https://forum.clockworkpi.com/u/zohan88)\
**Post date:** [June 15, 2019, 9:39am UTC](https://forum.clockworkpi.com/t/no-word-yet-after-ordering/3787/3 "2019-06-15T09:39:20Z")

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i ordered mine on the 1st Jun, just got the shipping notification today which is the 15th Jun.

so i would say less than 15 business days since weekends and holidays don’t count.

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**Author:** ![Rebusmind](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/rebusmind/32/2713_2.png) [@Rebusmind](https://forum.clockworkpi.com/u/Rebusmind)\
**Post date:** [June 15, 2019, 7:59pm UTC](https://forum.clockworkpi.com/t/no-word-yet-after-ordering/3787/4 "2019-06-15T19:59:52Z")

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I got my shipping notification today as well, so I guess I got lucky.

When I enter the tracking number on the DHL site it says that the expected delivery is next Monday, so either they are way off with their calculation or getting something from Hong Kong to Germany is super fast. ^^

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**Author:** ![Rebusmind](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.clockworkpi.com/rebusmind/32/2713_2.png) [@Rebusmind](https://forum.clockworkpi.com/u/Rebusmind)\
**Post date:** [June 19, 2019, 6:20am UTC](https://forum.clockworkpi.com/t/no-word-yet-after-ordering/3787/5 "2019-06-19T06:20:34Z")

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I got mine yesterday, so I guess it was pretty fast. Had to pay 61€ for customs, though, which is really expensive. ☹

Hope this helps others decide if it’s worth it to them.