In our forum, there is a label called “Customer Services”, usually, in this case, @Yong will follow up ASAP, or you can just email us to after-sales service "help@clockworkpi.com". Also, in our terms, we have a statement that provides a “one-year warranty”.
Therefore, I personally suggest that when you in any similar situation, please “don’t panic”, we try our best to provide the best service & experience for you.
BTW: I personally don’t like to see a strong voice in this community, it seems that we are some kind of dictator 
But we are really happy to see that you guys can join our GitHub.
We are also tidying up the valuable content of this lovely forum and refactoring our website right now.
We are also looking for a better screen, and it seems that there is some good news…
At the same time, we are also developing another product 
In fact, we are more than anyone else want to share these with you, but product development does require a lot of time and patience, especially for a small team like us.
Thanks for your understanding.
Hal