Q: My kickstarter pledge status is an error now, what does it mean?
A: Your payment was failed. It often happens when the credit card you input was failed to charged by Kickstarter.com. You should have received an email from Kickstarter to remind you to update your credit card. Please check or update your credit card ASAP. Usually, Kickstarter will try to charge (collect) 3 times in 14 days.
Q: When will you send us the survey to confirm rewards and shipping address?
A: We will send the survey to collect your shipping info and confirm your rewards on 9th, January 2018.