Kickstarter backers who have not completed the survey:
If you have not completed our “survey” after the end of crowdfunding, you probably have missed the shipping window this time because lacking of shipment information:
Please contact us at email@example.com as soon as possible to give your mailing address, mobile phone number. We will ship your GameShell at the next shipping window.
Indiegogo backers who backed after April 1st:
That is Indiegogo backers with backer ID greater than 418, we will ship the product for you at the next shipping window, too.
The current estimated time for next shipping window is around the end of this month.
We are very sorry for this. We are trying our best to speed up for the next shipment, all packages are already in the warehouse.
Anyone else who have not receive your shipment tracking number, please contact us ASAP.
Please feel free to contact us at firstname.lastname@example.org for any problems or questions.