On 23/07 I received my GameShell, when trying to connect the cables the connector of the keypad broke off.
I don’t know if this is my fault, it probably is, or that the connector was loose already.
That same day I already sent an email to help@clockworkpi.com but so far I have not received a response. I would like to know if there would be some way for me to obtain a replacement keypad PCB. Is there anyone who could help me with this question?
@yong @hal Should ping them next time 
I got the same issue , we are not the only one .
They sent me new connectors and cables im still waiting them .
Since its weekend you have to wait
@se_bastiaan Please check your inbox, I’ve sent you email about replacement cable.
@Lenux Please send me email with your name, email and back number, I could look up the tracking number for you.
Thanks to both of you. Even a response in the weekend
I would like to also thank you for the quick response, it feels really good that you are trying to solve the problem. My connector was also broken and I got an answer in an hour!