Order number: 39880
Placed on Jun 13, 2025
I received my order confirmation, few months passed.
Now I just wanted to check the status of my order and followed an advice given here at the forum to write an email to support. I wrote both to help@clockworkpi.com (dated 08/12/2025) and alex@clockworkpi.com (dated 12/12/2025) but received no response. What else could I do to get an update on my order?
try alex instead of help, that seems to be the more reliable adress
Oops, accidentally typed help both times. I already wrote to alex, fixed my initial post.
I too have done similar, order was placed on September 18th 2025 and I have sent status updates on October 11th and December 21st and one more in between those dates on the online contact form. Not a single answer. I think 3.5 months is more than reasonable just to expect a response. And for yours, I would have expected a product in hand seeing as its been 6+ months.
The more frequently you ask, the less time the team has to focus on fulfilling orders.
There is actually sufficient information available about delivery times, so everyone should know what to expect.
90 business days?
Oh @white-round-square, I didn’t know that you don’t know any better either. That surprises me a little. 
Regardless of how one learns about and becomes familiar with clockwork products, all channels report or complain about the long delivery times, which are known to sometimes even exceed the estimated number of working days.
Expressing surprise after placing an order is tiresome.
why is it exactly? you go to the webshop, buy item and expect it to be delivered.
it kinda crazy that your item can come in 2 or 10 months. what if you have life? on vacation? have to relocate?
why you have to read topics with hundreds of messages just to find what is “average delivery time for your configuration”?
and especially why can’t you ask the status of your order that wasn’t delivered on time?
It’s not like you stumbled upon the website by chance and randomly ordered a product you hadn’t researched beforehand.
Of course, you are allowed to ask about the status if the delivery deadline has passed. But some people obviously don’t know that working days are not the same as calendar days, and many people even ask several times before the delivery deadline has passed.
Tried “Contact Us” form on the clockworkpi.com website as well, received no response.
Any other suggestions how else can I contact them?
private messages: https://forum.clockworkpi.com/g/moderators
This is my personal concern, I will be moving later this year and if I can’t communicate to them that my address has changed, I’ll never see my purchase. 
i’m pretty sure that if you will send an e-mail to alex – he will update your delivery address.
so I wouldn’t worry, but still sketchy af.
