Is there somewhere I can check on the status of my order? My order number is 12701. I sent an email to firstname.lastname@example.org asking the same question yesterday but haven’t had a response.
I’m in the same situation myself.
Neither of their support email addresses respond to queries.
Not a good impression so far.
I will be forced to take legal action soon.
Don’t know if this is any help, but mine (and from what I’ve heard it was the same for others) arrived after around two weeks.
Hope yiu have yours soon.
I did get a reply to an email with tracking details. Not sure if would have got these without asking though.