I’m having the same problem trying to get any response from them. I tried the help@clockworkpi and biz@clockworkpi plus Facebook. No answer. My order is # 12675
I’m in the same situation myself.
Neither of their support email addresses respond to queries.
Not a good impression so far.
I will be forced to take legal action soon.
What’s sad is I’m on day 15 NOW
The customer service is atrocious
I also contacted their Twitter so we’ll see
Hi, would you please to tell me your order number? I’ll check it.
The order number is 12719
can you cancel my order - 12719
I no longer trust your site…
If i do not hear back within 24hours i will be taking legal action via paypal
How long have you been waiting? If it’s under two weeks, I’d say give it a few more days.
I waited over a month for mine to turn up (but I’m in Australia). Patience people. This device is worth it. Legal action is unnecessary
Woo! Another Australian. I’m not sure about the rest of the world, but at least for me (in Western Australia) one month is pretty much the standard re: delivery. I remember tracking it, seeing it in the eastern states for at least half of the time.
Sometimes, you can pretty much blame the postal service; not the supplier.
On a related note, that’s strange you didn’t get a tracking number. My experience was:
- Ordered on the 9th on a Sunday.
- Got confirmation email immediately saying the package will ship within 15 business days, ie 3 weeks. This is international express.
- Confirmation email came on the 15th on a Saturday, including a FedEx tracking number.
- Package arrived on the 21st on a Friday. Leading up to this, I was able to track it at every stop.
Yeah I didn’t get any tracking notification for a long while either, and mine was also international express too. Pretty sure it came via sea freight (because there is a battery inside I don’t think it can get air freight)
I had to go through pestering the right people and got mine (USA here)