Where ismy order

Customer Services
1

On April 28th I ordered two PicoCalc kits, and aside from a notice of your company being paid via PayPal, I have heard zip from ClockworkPi. No notices about supply shortage, or delay in shipping for some reason, rather no communication at all.

Please contact me ASAP.

Thanks,
Glen

2

April 28??? There are people who ordered in mid-March who haven’t heard anything yet. Be patient.

3

Hi Tomi. I just think that it is ODD that I have NEVER received any communication from ClockworkPi, not even an acknowledgement of the order. Only proof that I ordered the kits is that I received an email from PayPal saying that they were paid. This is beginning to smell of fraud,

Thanks,
Glen

4

You should receive an email from clockworkpi that shows an order summary when you order through the website.

According to another thread, someone who placed an order at the start of April (batch 35XXX) had their order dispatched this week, so it shouldn’t be long. Orders placed in March have been dispatched.

5

you should have received an order confirmation from clockwork, so check your spam and then email them directly because they don’t check these forums regularly. And if that one didn’t arrive later ones are likely to not arrive too. So best to get that fixed

But if you don’t regularly email clockwork about your order status you will only receive 2 emails from them about an order, the order confirmation and a shipping notification, in the potentially months between those two they will not email you unless prompted.

6

I checked my Spam folder, and there is no email from Clockwork at all, again the only proof of ordering is the PayPal email, and my bank statement. I’ll wait a bit longer, if the April orders are about to ship. I’ll believe it when it gets here.

  • Glen
7

I never received anything at all from ClockworkPi until my PicoCalc was sent out.

8

clockworkpi have awful delivery time and communication, but it’s not scum. they should send you order eventually.

I can only recommend to send status request each 2 weeks via email, they usually answer next business day.
alex@clockworkpi.com
help@clockworkpi.com

9

That’s interesting to learn. I wonder what the cause is? They do send out confirmation emails for their other products…

10

Let’s also remember that these devices are not in stock. You are buying a place in line. You just have to wait a while for them to get built and shipped.

1 Like
11

Hi, clockwork is known for taking times to deliver the orders, you should know that by now, especially if you have a forum account…
With that said, your order is only 17 business days (to this day) from ordered, which is inside the timeframe they stipulated, if you check the webpage it says that orders can take up to 30 business days, which depending on holidays is about two months with a few days, so your order is still within stipulated timeframe, your order should be delivered approximately mid june, but again, is an estimation.

  • Based on the current supply chain and logistics situation, the estimated delivery time is approximately 30 business days.

As other say, there is no stock of clockwork products, you are pre ordering, so that is always something to keep in mind when buying clockwork products.