The track number stopped being tracked on the DHL website

Customer Services
1

Good day!

The track number stopped being tracked on the DHL website

Thanks for your support!
Your GameShell package has been shipped.  Here is your tracking number(s):
9361269903503480096735
https://www.logistics.dhl/hk-en/home/tracking.html?tracking-id=9361269903503480096735

What happens to the package?

2

Bizarre, DHL Tracking Number is normally composed from 10 numbers.
Have you ever followed your package successfully with this number “9361269903503480096735” ?

3

This was sent to me from Clockworks and the number of several days was tracked in the status “we expect a parcel”

4

I’m sorry. It looks like DHL stop updating these Postal packages during the Chinese New Year holidays. We are trying to get a response from the shipping company as soon as possible. I will keep you posted.