Trackball and keyboard not working

uConsole
21

re-flash the sd card.

22

I had tried that before I posted (3 times) but then I am always telling
people to reboot so I ran a new image (on SD that was in Console) and
what do you know REX was right. Just needed one more.

Thanks for the suggestion!

1 Like
23

Hi, I received my console yesterday and had the same issue. I did reflated the SD, reseated CM4 and everything else with no progress.

Upon close inspection of the keyboard PCB discovered that the small dip switch was loose. Resoldered but nothing happened. Finally I did re-flashed the keyboard firmware following the instructions in the GitHub and voila all worked.

Hope this helps you!

24

I had the same issue, but my adapter board for the CM4 wasn’t aligned evenly in the slot. Fixing that fixed the keyboard and track ball issue.

25

I got exactly the same issue. My keyboard came with a suspect solder. I had to ask for a new keyboard. It was sent at not cost. Replacement unit worked just fine.

1 Like
26

Unfortunately, I could only move the cursor vertically, with no lateral movement.

I reached out to help@clockworkpi.com to describe the issue, and I must say, their customer support was exceptional. They were friendly, knowledgeable, and very helpful. After explaining my problem, they sent a replacement part.

Now, I’m just waiting for the replacement trackball to arrive, and I’m confident that it will resolve the issue. I will keep you updated once it arrives.

27

i have the same issue,everything worked fine till yesterday my keyboard and trackpad suddenly not working. triend everything reassembled everything tried an other os. everything works except the keyboard and trackpad. Help me out

28

do you have anything connected via usb?

can you please try to connect power and then boot?

can you connect via ssh/use external keyboard and run sudo lsusb

29

no nothing connected via usb,

the system turns on and boot,

i dont know how to connect via ssh/use external keyvoard

30

if i put in an external usb keyboard, nothing happens or replies

31

also the on and off button is working, and the system is running. only issue with trackpad and keyboard

32

You said if you plug a USB keyboard in it don’t work either?

I’d say it sounds like something happened to the USB. How old is the unit?

33

bought this uconsole a year ago i think

34

Not sure the warranty period but you can try and contact support.