DevTerm A06 thermal printer "No Paper" error

I received my DevTerm second hand as a gift

It was already assembled and worked well, but I had to flash an SD for it myself from the most recent A06 OS image

However, the Thermal Printer has never worked. It does not print or attempt to feed paper

When I run

$sudo /usr/local/bin/devterm_thermal_printer.elf

And then attempt to print from another terminal window, the log says

Error :NO PAPER

I have not found any solution to date, and appreciate any help

Nevermind, the ribbon cable was disconnected