Just received my order, though shipped right to China mainland, you guys may have to wait for a bit longer for international shipment.
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Can you please tell me what order number you are? I ordered almost 6 months ago and I am 417xx.
Oh apologies, I just saw your previous reply saying 414xx.
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The thing to remember is that Clockwork does not ship orders in order of order number, as they collect and, then when sufficient units are collected, produce orders in batches by type, and ship those together. This might account for disparities where orders are shipped out of order.
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I see, thank you for the information! How often and how many batches do they send out btw?
That I donât know offhand, unfortunately.
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Alex says probably next batch âShall be before Lunar New Yearâ
but this is for my order #396 Black one without a core but with a LTE
I got a refund on my order from April.
People are now facing a year of waiting without any idea if theyâll be sent a unit. Most of us were happy to go 8 - 10 months if need be, but now some orders are 12+ months with nothing to show for it.
Alex indicated in an email that Clockwork Pi have been producing units to sell to resellers in Europe because thatâs their priority⌠instead of shipping them to people who paid a year ago. The reason the production schedule doesnât make sense is because they lie to you in the email, then go and produce a bunch of them to sell to companies. Nice.
Iâd advise anyone reading this to reconsider your order. This is no way to run a business. This community is full of delusional people who will argue against the point. If you decide to stick with it, I hope you get your order before the thing is redundant.
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One of the delusional people speaking.
Iâve already written several times that most people know how long theyâll have to wait before they place their order. If youâre informed and can live with it, I donât see a problem. If you canât wait, you shouldnât order. That has nothing to do with delusion, but with realism.
If you and others cancel your orders, good for those who are still waiting. I just donât understand why you keep bringing up the same topic over and over again.
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Effectively using waiting customers payments to finance reseller units - business model confirmed.
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Itâs a common fallacy in these circles to dismiss criticism about the practice of Clockwork Pi as some combination of impatience, lack of research, or some other failing on the part of the customer to do their due diligence.
This is an unconvincing response because:
- Clockwork Pi actively lies to customers in their emails to mislead them about delivery times
- Clockwork Pi isnât upfront about producing stock for resellers, a key piece of information that would likely provoke refunds if disclosed early in the process
- Clockwork Pi actively advertises a bogus time frame it chooses not to fulfil, and benefits from rumours about their production delays; those aware of past delays are sometimes misled to believe these are historical issues only
- Customers waiting in excess of a year for base models did understand the long time frames, but the goal posts keep moving â in late 2024 and early 2025, it was widely claimed that wait times were 6 - 8 months for base models while orders were being shipped at a reasonable rate of 3 - 5 months.
We know this information to be true based on cross-comparison of emails sent by the company to customers.
If you and others cancel your orders, good for those who are still waiting. I just donât understand why you keep bringing up the same topic over and over again.
No, itâs not good for anyone involved. There is nothing about this process that is good for the customer whether they receive an item or not, or for Clockwork Pi when you consider how it puts people off ordering from them again.
If you care about people being informed, you should be happy to see this discussed as often as possible. Quite honestly, I donât see why you keep posting on these topics if you feel the way you do.
Everything you keep bringing up is either already known or just an assumption.
Regardless of the truth of your statements, one main aspect remains true: you are free to decide whether or not to place an order under the well-known and much-discussed conditions.
Everything else is just the whining of a disappointed person who doesnât like the fact that his view of things doesnât matter.
I keep saying it: Produce a competing product yourself. The market seems large and you seem omniscient.
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Its a microscopic part of PC sales. Last year some 280 million PCs were sold, whereas order number here is still below 50000. 
The market seems to be large enough that demand cannot be satisfied. Thatâs what I was talking about. Not absolute numbers.
Large enough that critics with a competing offer can prove their knowledge of the right business.
Its way more complex than that, which I suspect you know. In fact the lack of market is probably the main cause for how hard it is to make the few units that are sold.
Imagine a market of a million units a year. Thats enough to do proper industrialization and rent production lines. Its also enough to no longer be last in line buying components. And hire staff. And have interested investors. Etc etc.
That said I agree with most of what you say. Just not the part about getting into a market harder than selling whittled spoons on etsy.
Everything else is just the whining of a disappointed person who doesnât like the fact that his view of things doesnât matter.
This is what Iâm talking about. Weâre talking about the practices of a company, and we have people like you commenting just to have an obnoxious dig. Youâve done it in all of your comments. Itâs very unusual.
I keep saying it: Produce a competing product yourself. The market seems large and you seem omniscient.
Thereâs no arguing with something so silly.
clockworkpi has impossibly low prices. it could be a factor in their efficiency.
any âalternativeâ device has either no build quality or x2 price.
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He does have a point, though. Anyone reading this thread knows (or should know) that thereâs a long lead time and no one here can tell them how long their wait will be. No one who reads these posts can definitively answer your questions, so donât bother asking us. Why would you order and then act surprised that youâre not getting the product in two or three months?
Folks, if you canât stand the wait time with no feedback, then just donât order. This is the way the company is run and it wonât change for customers. Itâs sad but true.
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He does have a point, though. Anyone reading this thread knows (or should know) that thereâs a long lead time and no one here can tell them how long their wait will be. No one who reads these posts can definitively answer your questions, so donât bother asking us. Why would you order and then act surprised that youâre not getting the product in two or three months?
What are you even talking about? None of this has anything to do with what I wrote.
Indeed. I know. You need to tell it to @CopperRelic. He is sure he can do better than clockwork.