Sorry for the waiting, guys.
We have updated the required files on May 13rd. But for some reason, the customs wants us to prove that the 4G module we provide isn’t a controlled electrical product (chip), which our shipping agency believes that relates to former lawsuits that practiced by the USA goverment on some Made-in-China electrical devices.
I do not understand the politics very much, but I think our vast list of shipping destinations have raised some attention.
Luckily, the customs do have a instruction for that. We have asked our 4G chip supplier to provide the certification.
I am sorry for the delays. And I understand the concerns. Lucy for us, we have you guys standing by us when we are battling the old close-minded world and the uncertainties of supply chain and stuff.
But I also understand that if you wait for something for too long, some times you just lose your interest.
So, like always, we keep our policy. If your want to cancel your order, please email me email@example.com. You can have full refund, the price and the shipping fee, any time before shipping.
I’ve heard lots of you guys asking for refund but start with apology. Please don’t. We are sorry for all the delays and inconvenience. You have every right to ask for a refund.
Guys, good news.
The customs contacted us and we have updated the export files.
Getting really close!
The customs has confirmed that they have received our request.
They will get to our case in short.
Sorry couldn’t find more time to reply all the comments.
I have an update to share.
The shipping process of the first batch will be started in a couple of days, as promised.
There will be a period of time that we have to deal with the customs, to file the paperworks and then to wait for them to give us a green light.
There’s a public vacation right ahead in China, we will try to get all the works done before the vacation starts, but there is chance that we will not hear from the customs before that. Dealing with the bureaucracy can be frustrating, I’m sure that you guys can understand. We have authorized our shipping agency to do that. They are much more experienced than us, and at some point, they will pull some strings. They are good partner.
But beyond that, we will get our end of the work done in no time.
I’ve been handling all those works so I couldn’t get back to you frequently. My apologies.
As it always has been, you can find me at firstname.lastname@example.org
I’ll get back to work.
Love you all.
I am Alex, a Clockwork Tech member. I have news about the uConsole.
We claimed that the shipping process of the first batch will be started before the end of March. But I’m afraid that it will be delayed to mid-April.
The reason that we have to delay the shipping process is because, as some of you have heard from email contact, we changed the craft of the shells.
To provide a lighter and more exquisite result, we had to change the craft from aluminum CNC to Al-Mg alloy molding + CNC.
Now, to make a single set of the shells and the frame, the factory will firstly mold the Al-Mg alloy powder into the shape, then use CNC to craft the semi-product into the designed layout, then to paint the shells and the frameto finish the production.
The cost of the new craft is about 30% higher than the old way, but in result, it provides a 40% down of the total weight. The uConsole now weights about 450g ( including a pair of 18650 Li-on battereies, which are 100g+). Before that, the shells and the frame themselves weighted over 400g.
And I believe that most of you guys have seen the pictures that we releases on Twitter. IT LOOKS AMAZING!
The factory is doing as fast as they can, but the new craft requires some time for capacity climbing. They’ve been delivering constantly, but for now it is not enough for us to start shipping, because we need a decent number for a batch to report to the customs. We are informed that around mid-April, we will have that batch for shipping. And since the capacity has been climbing, we also will have more devices to be ready, which means the first batch can be bigger than we planed. More orders will be included in the first batch.
We are dedicated to provide fun and good-for-use gadgets for the community, therefore, we don’t care about the cost rising, as long as we don’t have to go bankrupt. But we do care about your feelings. I understand that 90-business-day of waiting has been torturing. Now, we need just a little bit more time, so we can provide a much better device, a uCnosole that you can actually take to the outdoors, or use during commuting.
If you need any assistance, if you have any concerns or doubts, please contact me via email@example.com. I will always be there for you.