Is anybody had issues with paid orders and shipping never done?

ordered and paid the device on the website, then received a fake tracking number where the shipping was pending since november 28, and then returned to sender. Contacted many times, but never received infos about shipping.
Anybody had issue like this?

Hello, have you emailed ?

Hi, can you tell me your order number through private message? I’ll look into it.

Yes, just they told me to wait…

They wrote me:
"Dear Marco,

Sorry for any confusion brought to you. The tracking information will be updated today or tomorrow, no worries. And we will send you updated information to you tomorrow.

Best Regards. "

Then, nothing…