Hi GameShellers,
GameShells and D.E.O.T.s that were sold in China during 21st August to 26th August, 2019, may have a problem of Keypad not responding. We’ve found out that was because the packing team accidently packed some empty (no program burnt in) educational Keypad in to regular packs. We are really sorry for that.
We’ve been working with our sales partners to fix it. Most of GameShellers that are involved in this situation have already received the replacement.
If you are involved and have not received the replacement Keypad or tracking info, please contact your dealer, we’ll fix it ASAP.
各位Game Shell的玩家们，
2019年8月21日到8月26日在中国地区线上销售平台购买的GameShell和DEOT，键盘板存在芯片未烧录导致键盘板无法使用。原因是工厂将投放教育机构的未烧录键盘板包装到了常规版大货中，对此我们表示非常抱歉。
我们官方已和各个销售渠道在积极处理本次事件，常规版做过烧录的键盘板也已经都递送给本批次用户。
如果您还没有收到售后的键盘板或者物流信息，请随时与你购买的平台联系，我们会第一时间处理。