GameShells and D.E.O.T.s that were sold in China during 21st August to 26th August, 2019, may have a problem of Keypad not responding. We’ve found out that was because the packing team accidently packed some empty (no program burnt in) educational Keypad in to regular packs. We are really sorry for that.
We’ve been working with our sales partners to fix it. Most of GameShellers that are involved in this situation have already received the replacement.
If you are involved and have not received the replacement Keypad or tracking info, please contact your dealer, we’ll fix it ASAP.