Hi everyone,
I placed an order for a uConsole Kit RPI-CM4 Lite (Matte Silver, WiFi + 4G cellular) on June 24, 2026: order #50615, paid in full with express shipping.
I received the order confirmation, but nothing since then. I haven’t received a shipping notification, a tracking number, or any update on the production status, and it’s now been more than three months.
Could someone from the ClockworkPi team tell me where this order stands and when it’s expected to ship?
Thanks a lot!
if you want to speak to someone from clockwork, you need to email them, everyone on the forum is just a customer like you. Alex usually answers quickly and is good at handling refunds, order changes or support when something breaks, but for questions like this he’s not the most reliable always promising it’s shipping soon and coming up with new excuses for delays regularly.
Unfortunately 3 months is a very normal wait for the uconsole, just look at the shipping tracking thread here on the forum. And if you don’t ask them anything they won’t email you any updates until it’s shipped. As far as express shipping goes, once they finally ship it it’s going to arrive in just a few days usually, but the wait for production makes any timesavings in shipping kinda useless.
You’re waiting for them to sell a full batch of the exact same variant you ordered so they can produce that batch. And with 8 variants it can take up to a year for some variants to sell enough to get produced. Which creates other problems because component prices and availability can change a lot in that time.
They have nothing in stock but depending on where you are there are a few official resellers that have stock and that don’t charge extra for the device