Hello all, I have seen posts about damaged screens, particularly if one swaps boards around. Well, I definitely want to experiment with different boards too. So maybe I should get a couple replacement screens, especially if they are not super costly on aliexpress. Can someone please share the model number of the screen so I can check where one could get that from? Thank you! (I do not have my Picocalc yet - so cannot check for myself).
Link to discord for the screenshotsā¦
Guilty.
Emailed Alex and was told a replacement will be sentā¦no length of time given soā¦at some point!
Even offered to pay and got told itās covered by the 6 month warranty?
Back to my Colour Maximite 2ā¦for now.
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Sounds like they are also looking for a more comprehensive fix for this screen issue, since it sounds like a lot of folks have had broken screens or screen connectors. Clockwork has always had good customer service though, so itās awesome they are replacing all these screens since theāre probably eating all that cost.
Not sure what the actual long term fix will be though. Maybe weāll end up receiving a replacement screen thatās a different (less fragile) model? Thereās also a possibility they might do some kind of case mod that might hold the screen in better so it doesnāt shift every time the case is opened. Alex mentioned they were aware and working on it though.
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Maybe tapeing the screen in place would be a good preventive measure
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Taping the screen in place with electrical tape is what I did.
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Just gotta be careful when inserting the Pico it could flex the screen if taped and cause a crack
I donāt swap out my Pico 2W at all, however if I were going to do that, Iād disconnect the screen entirely and remove the carrier board before putting in the replacement.
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Yep, just put mine together, and I didnāt do anything particularly violent or forceful and I have a corrupted screen. Iāve reseated the cable several time, no dice, it appears I cracked my screen.
This is a pretty poor experience - I am not sure we should be self assembling such an incredible fragile screen without some extremely dire warnings. I am not sure what I did wrong.
Sounds like new orders may eventually be receiving less fragile screens. But until then, probably best to tape down the screen just to be sure. Iām kind of surprised it has gone on this long because I imagine Alex has been sending out a lot of replacement screens. Speaking of which, youāll want to email alex@clockworkpi.com to get your replacement.
Hereās another thread about that, with recent updates:
But there are plenty of other mentions of broken screen on this forum, and on the discord. Itās a shame they didnāt at least start putting some little note in the boxes or something to suggest taping down the screen (and maybe supply the tape). Some owners have done case mods instead of taping, but that seems to be the simplest and cheapest route.
I reached out to a secondary supplier in China. The tooling costs are 50$ and its $7.44 + S/H for replacements. Idk if this is a valid replacement option, the ribbon cable / pinout is going to be the same seeing the ātoolingā costs. Going to compare the replacementās Alex is sending me and the one I ordered from the supplier to see the major differences.
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Quick follow up on my last post here. I ended up shipping the broken screen to the secondary supplier in china, it arrived on July 1st, they did whatever they do to reverse engineer it to be compatable with what i was requesting. The only thing that is off is the width of the āreplacementsā its 1mm wider. The costs of the re-tooling & reverse engineering was 50$ in total as a one time cost, replacement screens are 12$ + 8$ s/h. I ordered 3 + my old screen back. So in total im receiving the 2 that Alex sent as a replacement & the 3 from the secondary supplier. Iām currently having a friend print me a larger front enclosure to see if these new screens properly work with the PicoCalc. If they do, iāll add everything to my github repo for everyone alongside contact information of this secondary supplier.
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Thank you for your efforts. I hoped that Clockwork would just have added the official replacement display as a item you can buy from the store seperately.
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The secondary suppliers screens are stuck at US CBP for the last 8 days.
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