Lines on screen and replacement screen

Hello,
I put together a Picocalc and after powering it up there is a vertical cascade of lines as pictured.
(moved everything from case to rule out anything interfering)

Contacted support and received a new screen. Tried that out and it does almost the same thing.

Behavior occurs whether powered by battery or USB C. The battery(s) are Nitecore NL1834 if that matters. Sometimes the intensity of the lines brighten if I leave it on for a moment but I usually turn it off quickly in case it’s just cooking.

If I blow away the PicoCalc firmware, by uploading Blink or etc to the Pico H, the backlight will turn on, but it will not display the lines, or anything (since it’s brainless after all). I’ve since re-uploaded Miny-Mite. Probably unrelated but I can connect via tty, run print “hello” and that works fine, also Pico keypresses work.

I read a lot of posts about the display being fragile and it’s possible I’m just breaking them. At first glance they do not seem to have physical damage.
But I found it odd two screens fail in nearly the same way, could there be something wrong with my board?

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Welcome to the forum.

can you also show a picture of the connector where the flat cable from the screen goes into.

just to rule out that the cable is correct fitted

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Thanks and certainly.
I almost did actually, but I was afraid because the right side looks like it’s not plugged in but it’s a shadow covering the registration mark on the board.

(the pink tape is to protect the board from prying tools when switching Picos)

welcome to the club!

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Uh oh, I see a display acting like mine in that thread :C

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Old screen: cracked (bottom left)

New screen: cracked (bottom right and possibly in more places)