Got my son a Gameshell for Christmas 2019. It came w/o the Micro SD card; it also lacked the speaker part.
I wrote support a day or two after Christmas, and 57 days later I still don’t have the part.
I also bought a new part, separate transaction, Jan 17th (4 weeks ago) and don’t have any indication of a shipment beyond the initial order receipt.
Anyone else experiencing such slow shipments for parts?