You may want to go through the ClockworkPi support channels, rather than the forum used by other customers, if you are trying to address your problem. I believe it me took something like 18 patient months of occasionally checking the thread with shipped order numbers to receive my uConsole - which is typical of pre-ordering hobbyist hardware (the length was the same for my Flipper Zero). The uConsole is now shipping, so you won’t have to wait as long. Keep in mind you are complaining about what is possible in a world with the fastest mail delivery speeds in human history.
For what it’s worth, ClockworkPi never sent me any spam mail nor e-mail. I know this because I give every website its own e-mail address, that way I can track what services share my data and cease using them when they do. I gave them an address years ago and the received messages are in the single-digits and all relevant. Also, their support was professional and fast in helping me out when I needed it.