So, I emailed the help@… address to ask for a refund as there was no sign of anything getting sent. I understand the CNY holiday will have caused disruptions, but even accounting for this the “shipped in 10 days” claim was not fulfilled. I received a reply saying that the package had been in their shipping “companies warehouse for a week” and this is why there was no movement. And that they would not give a refund.
Miraculously, a few hours after I received that reply, FedEx emailed me to update the shipping status and delivery schedule. A few days later and my Gameshell is currently in France, and will hopefully be in the UK early next week.
While I’m glad I’m finally getting my Gameshell, I’m still appalled at the customer service from this company, and would still consider contesting the shipping costs due to the timeframe promised not being delivered. Regularly updating customers with any issues regarding delivery would have avoided the whole mess and confusion that has occurred, and made for happier customers too!