Ok so I ordered a CNC anodized aluminum back plate for my Uconsole from carbon computers on June 1st it’s now July 5th and nothing no preparing your order, no movement, no update emails, no hey we got a shipment Just hang in there. And yes you can say well. These things take time. They are a small team. They probably order a big batch in the beginning of the month and then work orders out when they find time between these uconsole custom builds that they offer they also offer other custom builds so they’re probably extremely busy but this backplate cost around $300 and yes that’s not as much as a fully customized uconsole but still it’s expensive. Another weird thing that I noticed is they sent the YouTuber Valleytechsolutions the same unit that they have photos of on there website for review the reason I find that strange is because that’s the only one that I can tell exists ? So why does that concern me you ask? well, that concerns me because I’ve not seen a single person other then him with a real CC cnc’d aluminum back plate and it’s the same one on carbon computers website so why is that the only one in existence? where are other purchasers of this back plate? there seems to be no one buying this back plate and showing it off on the Internet? Until I see a box of aluminum back plates on there website or people receiving their orders maybe a single unboxing video on YouTube then im gonna be skeptical. I’m sorry but they already got a bad review. Someone couldn’t even get their step file so they can have a company make one for them they led this person on made up excuses. I don’t think this person even got their step file. Maybe they did I don’t know just seems like terrible business.. They’ve gotten back to me a few times, but it’s mainly just leading me on hey thanks for being patient,They keep thanking me for hanging in there. They said they got a batch three weeks ago they got 80 orders. They’re working on. I have proof of these conversations, but like I said NOT one person has posted a picture. “Hey, I just received my carbon computers CNC’d aluminum back plate check it out!”. No one on here is curious as to why they’re not seeing other people with this back plate. No one on here thinks huh? looks like they have a real back plate, but where are the other customers That ordered them because you already know I’m not the only one that’s placed an order.. Where’s the other people complaining about how they haven’t received theirs? what’s going on with that? See what I’m saying.. Their website even has some bullshit 15% cancellation fee blah blah but that’s bullshit because it’s not like I’m asking them to source parts for a custom build. I’m just asking them to order me an aluminum back plate. That’s probably part of a batch that will probably just get sold anyways so why are you charging guys like me a 15% fee for canceling my order? They even said that the February Chinese new year that was literally months ago was causing this delay!. You cannot use that anymore. That was one of the first things, they told me when I said hey you know what’s the progress on my order about a week or so in. I mean it’s just mind-boggling. No one on here is asking questions as to how that CNC’d aluminum backplate from carbon computers is working out for them? No one’s being like “hey guys has anyone received their unit I placed my order awhile ago and no tracking nothing…?? ” So what im gonna do is post this to the Reddit forum and here. Because I know that clockworkpi is working with CC and who knows they could be deleting any negative conversation relating to them and their store let me know what you guys think. I don’t want this happening to other people we need to watch each other’s back in this community. We got Youtubers praising these guys but anyone without a YouTube account who knows the extent of this issue. I don’t know if anyone’s received an order from them they have a product counter on their website but they say not to trust it they’re charging you 15% of your order if you cancel that’s pretty scummy I’m not waiting for a uconsole from clockworkpi they shouldn’t take more than a few weeks something is just not adding up here. I’ll definitely be updating this if they are truly working on getting me my order but until then I’m skeptical sorry it is what it is and I will be getting my full refund back if I have to that 15% cancellation fee won’t fly with my bank I’ll get my full amount back you better believe that…
DM me your order number. I know one the guys that works for carbon computers. I just talked to him and he’ll get your order out within the next 48 hours.
Have mercy on my old eyes. Please try to break your TLDR post in parapgraphs for each idea.
I also ordered a STEP file (digital content) more than three weeks ago, but it still hasn’t been delivered, and I haven’t received any response to my inquiries.
I’m disappointed by this appalling customer service.
I ordered mine back April 19th still no word on my end either
send email to rex@carboncomputer.fake
I received a shipping notification email containing the download link.
There were a few hiccups along the way, but the purchase is complete for now.
When I checked the file’s date, I saw it was from last August, so it seems the file hasn’t been updated since I placed the order.
Nice! yeah from what I’m hearing carbon computers is working over time to make sure everyone is sorted out and swiftly takin care of. Which is awesome. My understanding is there’s a few prominent figures from the community helping out.
If you can’t get full refund, get in touch and I will give you discount on the Omega-Chassis.
I ordered a refurbished laptop April 25 and have not received. No response from their chat. If I don’t receive a response by next week, I will be filing a complaint with Attorney Generals office of Florida and contacting my credit card company. Very disappointed in Carbon Computers right now.
they are taking lessons form alex and clockwork pi 9 months and im still getting the bs maybe this month…been hearing that since april
The Curse Of Cyberdeck