Statement Regarding AIO v2 Internal USB-C Power Supply Issue and Compensation Plan

I’ll worry about the software issues later, in the appropriate thread. For now, my concern is the ethernet port not working.

  • The orange and green lights are staying on whether there’s a cable connected or not. I just watched while the unit was booting up, the lights come on after the display backlight comes on but before the boot messages start appearing on the display.
  • When I do connect a cable, the lights on the switch at the other end of that cable don’t come on. The cable itself is good, if I connect it to a USB ethernet adapter it works as expected.
  • The kernel sees an eth0 interface, but I am not able to “activate” it.

I don’t want to point any fingers until I’ve tried everything possible, but so far it smells like there’s a hardware issue with the ethernet port.

@vileer I hate to ask, but is there anything else I can try? Or do we need to talk about a repair/replacement for the ethernet port issue? (order #6529)