Hey all UK people who like me are waiting for their parcel to exit the limbo, you are welcome to come here and show how angry you are 
Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!!!11!!!
You will feel probably a bit better after
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Thankfully my frustration has been instead directed at the weather for the past few weeks!
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Indeed. GameShells better not turn up in the UK for a few weeks otherwise they will melt.
Awwww man where is the bloody thing! Itās been sitting in NL since the 19th apparently. Makes me want to cry. Iāve emailed the help team and included yong in many of my posts but I donāt seem to be getting any response. Hopefully itās resolved soon as Iām moving out my house in two months 
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Thereās definitely something wrong with the UK orders. Iāve just got a reply from PostNL advising that they canāt provide me with any update on the parcel because theyāre just a gateway for the parcel - which is odd considering that it said itās been received at the acceptance centre and not provided any further updates yet others have had updates such as it being sorted and on transport to the local delivery company.
I just got off the phone to Royal Mail and they checked their internal system because they said it gets logged through customs that itās coming through and theyāve not received anything. So it seems like PostNL are fobbing us off.
@yong and @hal we need assistance please as PostNL are telling us we need to contact either the sender or the local delivery company (weāve all contact PostNL and our local delivery companies to no avail). Can you speak with PostNL about the UK orders as nothing is coming through at all. Iāve emailed the help email too the other day and havenāt received a response.
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What do you mean? that despite RM website saying ādonāt know aboutā, RM internal system knows about the tracking number that things went though customs?
Which customs???!!
From what I understood from the conversation, they check the same tracking site we use but they also have an internal system they can check which can see items that are booked in for customs that are due to arrive in the UK but she said nothing was booked in.
Iāve asked PostNL to look further into the situation as Iām not the only person and other people have had further updates from them even though there just a pass through hub but theyāve just came back saying we need to speak to the sender as they cant provide any other updates.
But no-one is replying to me either on here or by email so who knows when theyāll even arrive. Of course I want it but Iām not so bothered about the delay, Iām more bothered about the fact that this could potentially be lost or something yet theres no-one helping us.
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I start to wonder if we are discussing with the proper āPostNLā o_o
The tracking number has been issued by them, they must have more information about the parcel.
What I donāt understand is that their tracking have some information, it does not come from nowhereā¦
Furthermore people receiving their GS in other countries have tracking entries showing the parcel going through their sorting centres. I doubt only the UK consignments are āgatewayā.
Yup.
PostNL: Liars: https://www.spring-gds.com/e-commerce-solutions/small-packet/postnl-gateway-to-europe/
āThe benefits of PostNL Gateway to Europeā
- A minimum of 3 tracking updates throughout the delivery process <- truth we got at least 3
- Reliable and affordable service <- reliable is a lie
- Fast end to end delivery in 4-7 working days <- lie
It is been more than 7 day in limbo now.
They should be able to explain what āConsignment received at the PostNL Acceptance Centreā actually mean. If the palette with all of the UK boxes has been forgot in a corner of their warehouse, they have to admit it. And that tracking entry mean that our boxes has been scanned at some point.
Interestingly some UK parcel (and one of the two tracking we can see in CPI photos) is stuck in āready for shipmentā like if they moved all the UK parcel on one side and stock to scan them/work with them.
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Unfortunately there isnāt much more we can do from this end, the shipping company clockworkPi is using will have to make the enquiry.
Thereās nothing we can do at all - no-one is replying to us.
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I sent them a message on Facebook last night, here is the response I received this morning;
We are also very confused. We have already asked the service provider yesterday that the feedback we received was that the goods were in transit and should be received by the users in these two days. If the UK backers are still not received in the next two days, we will take further action.
I guess we have to sit tight for a few more days :-/
Wizz.
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Who was this youād messaged? Yong and Hal? If so then thatās promising that theyāre listening at least. Hopefully itās resolved soon. Iām taking it we wonāt hear anything until Monday/Tuesday now though.
I sent the message to the Clockworkpi Facebook page, iām not sure who answered it.
Wizz.
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Thanks for this! I tried looking for one yesterday but for some reason didnt find one and only came across Yong and Hals profiles which I didnt want to message.
Backer from UK here, stuck with my tracking from 12th of July at āpackage ready for shipmentā. This information appears both on PostNL and 17tracking website.
I contacted clockwork on Kickstarter and they basically told me that "our shipping providers told us that the packages are in transit from NL to UK yesterday and it should arrive āvery soonā.
If you go on the Royal Mail website they will say they canāt recognise the tracking number. Usually they donāt know about a given parcel until they donāt have the parcel on the territory. Now, PostNL is saying the package is ready for shipment, which means they are ready to receive the parcel, which means, our parcels are still on their way toā¦ You get itā¦ Netherlands. Nowā¦ I donāt know if they should have arrived by now, probably not, but some of us from UK got some more tracking info than āpackage ready for shipmentā. Like for example mine does not have the āpackage arrived at consignationā like some do have. So thereās still some hope, maybe there were 2 batches of UK parcels and some are still on the way from China? I donāt knowā¦ this is really frustrating.
Mine says itās been received at the acceptance centre in NL since the 18th so mine is in a āmore advancedā stage than yours as they apparently have it or had it. But its no-qhere to be seen. No updates from anywhere. RM dont have it booked into customs on their internal system so itās , as far as Iām concerned, either lost or PostNL are messing about and for some reason havenāt sorted them.
Someone in the UK has an update on the RM website saying that they have their parcel. RM wouldnt just get one parcel from a large batch such as this. Itās all very weird.
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Sad part is, clockwork is being lied by their shipping providers that the packages are in transit from Netherlands to UK, while PostNL says they donāt have any of the packages. If what they said is true, about the fact that PostNL is just a hub, then maybe the whole trip was actually China - PostNL (where you get an update on your tracking number) - UK (royal mail), where again it will update saying they got the package. If thatās the case then everyone was mislead into thinking the parcels were in the Netherlands where instead they were in transit to the country (which obviously means no tracking info). PostNL says ready for shipment because they know they will get some parcels and they are ready to sort and ship them, they just donāt have them yet and they have no way in seeing where they are eitherā¦ Which makes this even more worrysome since clockworkās providers keep saying āin transitā or āvery soonā (and they said they are in transit from NL to UK which again is wrong and a definite lie).