Hi Community,
I just received mine today. After assembly, the screen stuck at the logo. I tried press the reset button on the main board, system reboot and stuck at logo again.
So I went to local store to grab a new sd card, flashed 0.5 os onto it using etcher on Windows 10, put in the new sd card, still stuck at logo. Can’t even force close the unit. Can anyone help please 
Thank you.
If I remember correctly the new OS expands the filesystem on first boot so it will take some time.
check the assembling and try again
make sure the sd-card is ok
if all went failed
email to help@clockworkpi.com
Thanks for the reply. So I left the unit on last night, when I go check on it this morning, it still only shows the logo screen. I guess we can rule out the OS auto expand storage part.
How do I check if the SD cards are OK on windows 10? When I plug it into the card reader, it won’t show anything because I’m on Windows, if I plug it in use usb cable while SD card in the gameshell, still nothing.
I’ll send email to support too.
Normally it should show something, if flashed correctly it should have 2 partitions and one of them, the boot one is fat so its windows recognizable.
Try to flash with win32diskimager https://sourceforge.net/projects/win32diskimager/
I always had success with that program.
Thanks, I’ll try to flash again use win32diskimager later today.
Also, I believe that partition wizards like https://www.partitionwizard.com/free-partition-manager.html can see what is going on with the SD. Usually I use those to resize, check, format things.
I tried flash the OS image using win32diskimager this time. Still the same result, don’t really know if this is software related or hardware related issue. 
Try removing all the components besides the mainboard and the LCD, even removing them from the plastic sub housing.
Also just for fun, try alternative OS releases.
It shouldn’t make a difference, especially seeing as you’re using a stock SD card, but I recall another user here having trouble installing the stock OS on a 400GB card, and having it fill up the space. He had success using my image somehow.
Thanks for your reply, I tried these two OS. The custom D.E.O.T. one has the same result as the stock OS. The Arch Linux also stuck, however, this time I get some logs.
Here is a screenshot of the arch Linux OS, about 2 hours after boot. I don’t have any knowledge of linux, does anyone know about those logs? Thanks.
you only put the first (boot) partition on your sd card, it miss the second one with the system
like the log said : “/dev/mmcblk0p2 does not exist”, mmcblk0 mean first sd card reader, p2 mean partition 2
how did you flashed the os on the card ?
I downloaded the arch.linux.arm.gs.beta.gz file, use 7z to unzip it, then use the win32DiskImager to flash arch.linux.arm.gs.beta file to the sd card.
never tried this tool but it seem the device dropdown show you logical device ( ie C:\ and co ), maybe not hardware ones ? it may have writed the full image (or what it can) only on the first partition of the sd card ?
how many time took the flash process ? it must be pretty long has the image is 8GB
on the last hand boot partition just have few Mb, so be pretty fast to fill it
you may also try unmount the sd card partition from your os file manager before the write
if issue still here have a try with another sd card reader
Possibly try Etcher. It’s the program that comes up a lot as the defacto flashing program.
Etcher seems to only recognize those img files, not the beta file like the Arch Linux OS.
The flashing process indeed took quite a while, last times it took me about 15 mins to flash the OS to the sd.
If you change the extension to img you’ll be good.
Did it work using etcher for any other images?
Ok, i changed the file extension to img and it’s flashing now. Etcher works for other images.
So the sd I’m using is a 64Gb one, I decided not to touch the 16Gb one comes with Gameshell as a backup. After flash, it will create a boot partition about 40mb, and another partition that is not recognizable by windows. Does that sounds right? Just wanto make sure I’m not doing something terribly wrong flashing.
Sounds perfect!
Looks like it was a problem with how you used the win32diskimager program, as @r043v mentioned.
I’ve never used it, so cant vouch for its reliability.
Did the stock 16GB card ever work for you?
Wait hang on! I just read your original post!
Put in your original 16GB card, plug in the power via USB, hit that reset button and then try and power it on. It should work, with external power.
Also try updating to the latest version of etcher. There were some reports of earlier versions being incompatible.
Just finished flashing the Arch Linux OS again using Etcher, still the same error message. There must be something wrong with the flashing process I guess.
The stock 16SD card, the offical 0.5OS, custom OS created by you which I flashed on to the new 64SD card all have the same problem, can’t get past the GameShell logo.
I edited my previous post with a couple more paragraphs while you were writing your reply! Haha. But yeah. Try external power. I’ve had a similar scenario occur to me, and this fixed it.
