I have both my shipping email from Clockworkpi and a DHL message, saying i should have it next week and I ordered my batteries and they too will be here next week. I hope everyone’s order will be on its way soon…
It is good to know that they started shipping 27XXX for non-core CM4.
I am 286XX (silver, wifi, non-core CM4) ordered on May 19th, so judging by your experience, my guess is perhaps I’ll get it before October this year…Then I guess just wake me up when September ends…
For the info, I got refunded the following day after emailing Alex. Meanwhile, I ordered from AliExpress and just received my order (took less than 10 days). As far as I can tell, it is the real thing. Just finished assembling the kit and it works
2 people now confirmed that their uConsole from AliExpress has arrived quickly and in working order. Starting to look like AliExpress is the better option if you want/need your uConsole quickly. If I had known this before I ordered I would have definitely spent the extra $100 to get the device in a reasonable amount of time. I’ve already waited 3 months. If I don’t hear anything from Clockworkpi in another 2 months I will likely cancel and reorder from AliExpress.
The problem with the risk of something being DOA, I haven’t seen it happen a lot with their products but it still does. You won’t get any support clockwork and you’d be lucky to get a replacement from the aliexpress seller.
Correct, the risks are on your own, you must be 100% sure that you are okay with it.
It was worth it for me, for someone else less experienced it might be bad idea.
Really? You trust Clockworkpi to have a timely warantee process? With the rate that they ship new orders and their level of communication with their customers I don’t put any faith in a warantee from them and would just consider it non-existent. (They don’t even seem to do any quality control - especially with the 4G modem.) Any issues with the hardware that weren’t present after the first build, boot, and testing are likely caused by (attempted) modification of the hardware and won’t be honored by the warantee anyhow.
Also, could you post a link to these warantee terms and conditions because I’m not seeing them anywhere… a warantee may not even exist.
EDIT: the warrantee info is in the “Terms” section of the website.
Warranty
Physical items which you purchased on Clockworkpi.com or from any authorized dealers are with 6-month quality warranty.
In 6 months, you may get free repair service or replacement for broken items or components which are caused by quality problems.
To activate a warranty, you’d have to firstly inform us by sending an email to help@clockworkpi.com, then send us the broken item/component by following further instructions.
Shipping fee for sending the broken items/components to us would be at your own expense. We strongly suggest you to choose an economy carrier.
Meanwhile, shipping fee for sending the repaired item/replacement would be on us.
The 6-month warranty starts when the package is delivered successfully. Please keep the receipt or any prove for the delivery date. If you don’t have any prove, we will count the warranty on shipping date +7 days (normal shipping days).
I’ve seen people get new parts when they have received broken stuff. With AliExpress I doubt you will. This is the 3rd product I’ve bought from clockwork and would rather spend my money with them then a scalper.
With AliExpress you just return the item for refund if it arrives broken…
I see you are already quite invested in the company so I hope you never need to deal with a waranty claim and that if you do, it works as you expect it to.
You can’t really blame the scalper when Clockworkpi is unquestioningly fulfilling bulk orders.
I’ve seen ClockworkPi be pretty good about replacing broken and missing components, especially if you contact Alex.
I’d also say that if you buy something from AliExpress, PayPal and Credit Card payments are insured against fraud and factory defects. The process can be a pain but if you follow your payment provider’s instructions you will get your money back. Payment processor policies are very much on the purchaser’s side, and most retailers would rather make you happy than get on their bad side.
I’d just say that everyone is probably better off if scalpers aren’t buying up all of the inventory and selling it at a markup, and a way to prevent that from happening is not ever buying products from scalpers. But hey, do what you gotta do.