Update: uConsole shipping related

Alex processed the refund promptly. Kudos

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Ordered 17 Oct 2024

uConsole Kit RPI-CM4 Lite
Color: Matte Silver
Type: WIFI only
Core: Raspberry Pi CM4 104000 lite

Request to change order placed and processed, including refund for the difference, on 9 Nov 24 to:

uConsole Kit RPI-CM4 Lite
Color: Matte Silver
Type: WIFI only
Core: Non

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Ordered March 2nd, 2024

Order 274XX

uConsole Kit RPI-CM4 Lite
Matte Black
WiFi Only
CM4 Core

I’ve been checking in with Alex on shipping details once per month due to travel.
Was told August 21st there were two more batches before mine would be ready.
October 3rd I was told one more batch.
This week, November 9th I was told mine would be in the next batch.

He’s been pretty responsive but the wait times on batches do not seem to be 3-5 per month as initially told.

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So, basically one batch/month, thanks for the information, I will guess the next batch will be around the end of this month

Status for the current batch:

“Packing is almost done. Meanwhile, we are booking a shipping window. Shall be soon.”

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So…

On 2024-10-15:

There will be about 3 more batches to go before yours.

I asked Alex to remove compute module,but keep GSM:

Your order will be in the next batch.

And also I got back 70$ and it’s kinda fair price.

seems like an ultimate shiphack. thanks everyone above for R&D!

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Don’t be too quick, I updated my order to remove the CM4 a couple months ago, still no shipping notice!

The refund amount is indeed a fair price for the 4gb CM4 module, I bought an 8GB version for mine (if it ever shows up) and an adapter for my Devterm to see if I can make it worth having (originally a06).

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Good to hear that you modified your order and got it. I ordered in April and removed the cm4 last month and I was worried it put me back at the end of the line.

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I think I’ll start emailing Alex every month just to find out how it went. I just contacted him at the start of november just to find out how many batches they shipped in October.

We shipped one in the past month, because we had to fix some issues on the metal parts. Good news is that we expect November to be a fast month because we have already prepared a storage of the parts.

To which I replied along the lines of “This is unfortunate news, you guys are lucky to have such a dedicated and lovely community.”

I agree. To be honest, as a small company, we have so many barriers to struggle through for every batch. I am sincerely grateful.

I’m sure you are Alex. It would help tremedously if we didn’t have to literally pry the information out of you, but until I receive my shipment notice, I might as well keep prying.

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I hate to bug them, every email they have to answer is another shipment that doesn’t get packed and sent. I wish there was a tracker we could use for self service to figure out where we are. Could have used it today to track down what turned out to be a failing network switch with partial and slow throughput, had to drag my laptop out for testing which isn’t really a great choice in this specific circumstance. I had hoped the Devterm would fill this function, but just too many things get in my way.

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I do mail him every month since the 90 bussines days passed, I am collecting his answer as a kid collecting play cards. Until now I got the “four more batches before your order”, a “two more batches beofre yours” a rare “it’s been a slow month but we are reciving a batch of metal parts so we will be shiping in no time”. I also got the classic “we are working in 3-5 batches per month”. When I asked if that means they send my unit in september Alex told me a “most likely in october” and At the end of october I asked about recieving in this month for my birthday he said “yes most likely”. Two more weeks to mail him again unless the last answer be the good one, but watching not a single shipping notice published in the forums burn away that hope. I would be mad if I recibe another “two more batches” notice since they haven’t sended any new batch.

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I just found out that I could get better variant of CM4 than the one that ships with uconsole - by default you get one with 4GB RAM, however I can get my hands on model with 8GB RAM and 32GB eMMC builtin. So I messaged Alex asking if I could modify my order to non-core option. We’ll see if it’ll speed things up or not.

I think you will need to build your own OS for the emmc board or find a way to start from sd card.

Definitely worth reading posts about using emmc on the forums. While it might give a slight speed increase, you won’t be able to use the sd card slot at all, and you’ll need extra hardware to flash your CM4, as well as need to disassemble the uConsole and remove the CM4 every time you want to flash a new image. Personally, I think it’s a lot of hassle for a (maybe) minor improvement in speed, and while the emmc might survive more read/write cycles than an SD card, SD cards are easy and cheap to replace while entire CM4s are not.

The 8GB CM4 is nice though. I got one without emmc and have been quite happy with it. The entire 8GB might be more than I’ll ever need, but having more than 4GB can be useful.

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Oh! Thanks for the tip! I didn’t know that flashing eMMC would require some extra work on my end. I thought it would be more along the lines of how for example SSD drive acts on my regular pi where it would boot up from the SD card and the eMMC would act as regular storage partition to which I could copy the SD Card over.

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So we went from There will be 4 more batches before yours to Your order will be in the next batch simply by removing the CM4 core from the order. So now I’m waiting for my bank to process the refund so I can get the CM4 module from vendor in my country. This leads me to believe that the main bottleneck is availibility of CM4 cores in wherever it is Clocwork is building their uconsole units. It’s unfortunate that they’re losing money that way but if you do have the possibility, you’re better off just getting the non-core version and getting the core somewhere else.

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Every time sometime talk about the mail i think of the movie snatch :

What’s happening with them sausages, Charlie?
Five minutes, Turkish.
It was two minutes five minutes ago.

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Order 291xx
Ordered early July

Silver
WiFi only
CM4

Just had delivery notification.

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:cold_sweat: :scream:

Didn’t received any confirmation for my Order (end of january), but asked Alex about the Status per Email and got the following Response:

Your order has been sent to the shipping agency. They are working on it.

Let’s keep our fingers crossed.

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